Return & Refund Policy

Last Updated: 24 sept 2026

At Hamz Closet, we want you to be happy with your purchase. If there is an issue with your order, we’re here to help and will do our best to make the return, exchange, or refund process simple and transparent.

1. Return Eligibility

You may request a return within 7 Days of receiving your order, provided that the item meets our return requirements.

To be eligible for a return, the product must:

• Be unused, unworn, and in its original condition.
• Have all original tags, labels, packaging, and accessories attached, where applicable.
• Not have been washed, altered, damaged, stained, or used.
• Be returned with the original order details or proof of purchase.
• Meet any specific requirements mentioned for the product at the time of purchase.

We reserve the right to decline a return if the product does not meet these conditions.

2. How to Request a Return

To request a return, please contact us at:

Email:  support@hamzcloset.com
WhatsApp/Phone: 03255206388

Please provide:

• Order number
• Product name
• Reason for the return
• Photos or videos, if requested
• Any other information needed to process your request

Please contact us before sending any product back. We will provide the return instructions and address if your request is approved.

3. Return Timeframe

Return requests must be submitted within 7 days of receiving your order.

Requests submitted after this period may not be accepted unless the product is defective, damaged, or otherwise covered by applicable consumer rights.

The return package must be shipped within 3 days after your return request has been approved.

4. Refund Process

Once we receive your returned product, our team will inspect it to confirm that it meets the return requirements.

If your return is approved, we will initiate your refund.

Refund Processing Time: 7 DAYS

The actual time for the refund to reach you may depend on your payment method, bank, or payment provider.

For Cash on Delivery orders, we may request your bank account or other appropriate payment details to process the refund.

5. Exchange Options

If you would prefer an exchange instead of a refund, you may request an exchange subject to product availability.

Exchanges may be available for:

• A different size
• A different color
• The same product
• Another eligible product, where agreed by Hamz Closet

If the requested replacement is unavailable, we may offer a refund or another suitable option.

Any difference in product price may need to be paid or refunded, as applicable.

6. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible and preferably within 10 Days of delivery.

Please send us:

• Your order number
• Clear photos/videos of the product
• Photos of the packaging, if relevant
• A brief description of the issue

We will review the issue and, where the claim is approved, may offer:

• A replacement
• An exchange
• A full or partial refund, as appropriate
• Another suitable resolution

For damaged or incorrect products, Hamz Closet may cover the applicable return shipping costs.

7. Non-Returnable Items

For hygiene, safety, customization, or other legitimate reasons, certain products may not be eligible for return.

These may include:

• Earrings or other intimate/hygiene-sensitive jewelry, where applicable
• Personalized or customized products
• Items marked as Final Sale
• Sale or clearance items, where clearly stated
• Products that have been worn, washed, altered, damaged, stained, or used
• Products missing original tags, packaging, or accessories
• Gift cards or vouchers, where applicable

Any product-specific return restrictions will be clearly communicated before or at the time of purchase.

Nothing in this section limits any consumer rights that cannot legally be excluded.

8. Return Shipping Costs

Change of Mind / Size / Preference

For returns due to a change of mind, incorrect size selection, preference, or similar customer-related reasons:

Return Shipping Cost: CUSTOMER PAYS RETURN SHIPPING 

The original shipping charge, if any, may also be non-refundable unless otherwise required by applicable law.

Damaged, Defective, or Incorrect Product

If the product is confirmed to be damaged, defective, or incorrectly supplied by us:

Return Shipping Cost: HAMZ CLOSET COVERS RETURN SHIPPING

We will provide instructions for returning the affected product.

9. Refund Amount

Once a return is approved, the refund will generally cover the eligible amount paid for the returned product.

Shipping charges may be treated differently depending on the reason for the return and applicable law.

Any approved refund will be communicated to you before processing.

10. Products Damaged After Delivery

We are not responsible for damage caused by misuse, improper handling, washing, alterations, accidents, or normal wear and tear after delivery.

Where appropriate, we may request photographs or videos to determine whether the issue was present when the product was delivered.

11. Return Inspection

All returned products are subject to inspection.

If an item is returned in a condition that does not meet our return requirements, we may reject the return and send the product back to you.

If we reject a return, we will explain the reason where appropriate.

12. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at support@hamzcloset.com.

Cancellation may not be possible once an order has been processed or dispatched.

If a prepaid order is successfully cancelled before dispatch, any eligible refund will be processed according to our refund procedures.

13. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us:

Hamz Closet
Email: support@hamzcloset.com
Phone/WhatsApp: 03255206388
Business Address: Rawalpindi Pakistan
Customer Support Hours: 9 am to 5 Pm

We’re always happy to help and will do our best to resolve return and refund concerns fairly and promptly.

Our Commitment

We value your trust and want you to shop with confidence. If something isn’t right with your order, please reach out to us—we’ll review the situation and work with you toward a fair solution in accordance with this policy and applicable law.