Terms of Service

Last Updated: [DATE]

Welcome to [Hamz Closet]. These Terms of Service (“Terms”) govern your use of our website, products, services, and any orders placed through www.hamzcloset.com

By accessing our website or placing an order, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our website or place an order.

1. About Us

[Hamz Closet] is an online store offering women’s fashion, including clothing, jewelry, bags, and related products.

Business Name: Hamz Closet
Business Address: Rawalpindi Pakistan
Email: [support@hamzcloset.com]
Phone: 03255206388
Customer Support Hours: [Mon to Sat], [

2. Account Terms

You may be required to provide certain information when creating an account or placing an order.

You agree to:

• Provide accurate and complete information.
• Keep your account and contact information up to date.
• Keep your password and account credentials confidential.
• Notify us if you believe your account has been accessed without authorization.
• Accept responsibility for activity carried out through your account.

You must not create an account using false information, impersonate another person, or use another person’s account without authorization.

We reserve the right to suspend or terminate an account where we reasonably believe it has been used fraudulently, unlawfully, abusively, or in violation of these Terms.

3. Products and Product Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, colors, sizes, measurements, materials, and other information displayed on our website are accurate.

However, actual colors may vary depending on your device or screen settings, and minor differences in measurements, appearance, packaging, or finish may occur.

Product availability may change without notice.

If a product is unavailable after you have placed an order, we may contact you regarding an alternative, cancellation, or refund, as applicable.

4. Pricing

All prices displayed on our website are stated in Pakistani Rupees (PKR) unless otherwise specified.

We make reasonable efforts to ensure that prices are accurate. However, errors may occasionally occur.

We reserve the right to correct pricing errors before accepting an order. If an incorrect price has been displayed and you have already placed an order, we may contact you before processing the order and give you the option to confirm the order at the correct price or cancel it.

Any applicable delivery charges, taxes, or other charges will be displayed during the checkout process where applicable.

5. Payment

We may offer payment methods including:

• Cash on Delivery (COD)
• Bank transfer
• Debit or credit card
• Online payment gateways
• Other payment methods made available on our website

Available payment methods may vary depending on your location and order.

For prepaid orders, your order will generally be processed after successful payment confirmation.

For Cash on Delivery orders, payment must be made to the courier upon delivery.

We reserve the right to refuse or cancel transactions where we reasonably suspect fraud, unauthorized payment activity, abuse, or other unlawful activity.

6. Order Placement and Acceptance

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation by email, SMS, WhatsApp, or another communication method.

An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to accept, reject, cancel, or limit an order for reasons including:

• Product availability
• Pricing or listing errors
• Incorrect customer information
• Delivery limitations
• Suspected fraud or unauthorized activity
• Repeated refused or undelivered orders
• Violation of these Terms
• Other legitimate operational reasons

If we cancel an order that has already been paid for, we will arrange an appropriate refund in accordance with our applicable refund process.

7. Shipping and Delivery

We deliver to locations within Pakistan where our courier partners provide service.

Estimated delivery times are provided for guidance and may vary depending on:

• Delivery location
• Courier availability
• Weather conditions
• Public holidays
• Security or access restrictions
• High order volumes
• Unforeseen circumstances
• Incorrect or incomplete delivery information

Estimated Delivery Time: [3 to 7 days]

Once an order has been handed over to the courier, delivery may be affected by circumstances outside our direct control.

You are responsible for providing an accurate name, address, phone number, and other delivery information required to complete your order.

If you provide incorrect or incomplete information and the order cannot be delivered, additional delivery charges or other consequences may apply where permitted by law.

8. Delivery Refusal and Failed Deliveries

If you place a Cash on Delivery order, you agree to accept the order when it is delivered.

Repeatedly placing orders and refusing or intentionally failing to accept deliveries may result in restrictions on future Cash on Delivery orders or account access.

If a parcel is returned to us because of an incorrect address, refusal, failure to receive the parcel, or repeated unsuccessful delivery attempts, we may contact you regarding re-delivery and any applicable additional delivery charges.

9. Returns and Exchanges

Returns and exchanges are subject to our RETURN & REFUND POLICY.

Unless otherwise stated in the applicable policy, returned products must generally:

• Be unused and unworn.
• Be in their original condition.
• Include original packaging, tags, labels, and accessories where applicable.
• Be returned within the specified return period.
• Meet any product-specific return requirements.

Certain products may be non-returnable or non-exchangeable for hygiene, safety, customization, clearance, or other legitimate reasons. Such exclusions will be communicated where applicable.

We may refuse a return or exchange if the product does not meet the applicable return requirements.

10. Refunds

Where a refund is approved, it will be processed according to our RETURN & REFUND POLICY.

Refund timing may depend on the payment method and the relevant payment provider or financial institution.

For Cash on Delivery orders, refunds may require you to provide appropriate bank or payment details.

We are not responsible for delays caused by banks, payment providers, courier companies, or other third parties after we have initiated the refund.

11. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or materially different from what you ordered, please contact us at [support@hamzcloset.com] within [ 7 DAYS] of receiving the order.

We may request photographs, videos, order information, packaging details, or other information to assess the issue.

Where a claim is approved, we may provide a replacement, exchange, refund, or another appropriate remedy in accordance with our policies and applicable law.

12. Promotions and Discount Codes

From time to time, we may offer promotional codes, discounts, sales, or special offers.

Unless otherwise stated:

• Promotional codes cannot be exchanged for cash.
• Promotions may have specific eligibility requirements.
• Multiple discount codes may not be combined.
• Promotional offers may have expiry dates.
• We reserve the right to correct obvious errors or withdraw a promotion where necessary.

Additional terms may apply to individual promotions.

13. Intellectual Property

All content on our website, including photographs, product images, logos, brand names, graphics, text, designs, videos, and other materials, is owned by or licensed to Hamz Closet, unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell, publish, or commercially exploit our content without our prior written permission.

14. Prohibited Uses

You must not use our website or services to:

• Violate any applicable law or regulation.
• Commit fraud or facilitate fraudulent activity.
• Impersonate another person or business.
• Provide false or misleading information.
• Attempt to gain unauthorized access to our website or systems.
• Interfere with website security or functionality.
• Introduce viruses, malware, or other harmful code.
• Scrape, copy, or commercially exploit our website content without permission.
• Use automated systems to place fraudulent or abusive orders.
• Abuse promotions, discount codes, refunds, returns, or delivery services.
• Engage in activity that could damage our business, website, customers, or service providers.

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

15. Third-Party Services

Our website may use third-party services such as payment gateways, courier companies, hosting providers, analytics services, communication platforms, or other service providers.

Your use of third-party services may also be subject to their own terms and policies.

We are not responsible for services or systems controlled by third parties, although we will take reasonable steps to work with relevant providers to resolve issues relating to your order.

16. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that it will always be uninterrupted, error-free, secure, or available.

The website may occasionally be unavailable due to maintenance, technical problems, updates, security incidents, or circumstances beyond our reasonable control.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Hamz Closet will not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or products where such liability may lawfully be excluded.

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including courier delays, natural events, internet or telecommunications failures, government restrictions, strikes, security situations, or other force majeure events.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable Pakistani law.

18. Indemnification

To the extent permitted by law, you agree to be responsible for losses, claims, liabilities, costs, or expenses arising from your unlawful use of our website, violation of these Terms, fraud, or infringement of another person’s rights.

This provision does not apply to the extent that the relevant loss was caused by our own unlawful conduct or liability that cannot legally be transferred to you.

19. Privacy

Our collection and use of personal information is described in our Privacy Policy.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

Privacy Policy: [PRIVACY POLICY URL]

20. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices, or applicable legal requirements.

The updated Terms will be posted on our website with a revised Last Updated date.

Your continued use of our website after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by law.

21. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

Subject to any mandatory consumer rights or jurisdictional requirements applicable to you, disputes arising from or relating to these Terms, your orders, or your use of our website shall be subject to the jurisdiction of the competent courts of Rawalpindi, Punjab, Pakistan.

Nothing in these Terms is intended to remove or restrict any rights or remedies that cannot legally be excluded under applicable Pakistani law.

22. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be modified or removed to the minimum extent necessary, while the remaining provisions will continue to apply to the extent permitted by law.

23. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and Hamz Closet regarding your use of our website and purchase of our products.

24. Contact Us

If you have questions, concerns, complaints, or requests regarding these Terms or an order, please contact us:

Hamz Closet
Email: support@hamzcloset.com
Phone/WhatsApp:03255206388
Business Address: Rawalpindi Pakistan
Customer Support Hours: Mon to Sat
Website: www.hamzcloset.com