Shipping policy

Shipping Policy

Last Updated: 24 sept 2026

At Hamz Closet, we want your shopping experience to be simple and convenient. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Shipping Methods

We currently offer delivery within Pakistan through reliable courier and delivery partners.

Available shipping options include:

  • Cash on Delivery (COD) — Available for eligible locations.
  • Advance Payment Delivery — Available for orders paid online or through an approved advance-payment method.

The available shipping method may vary depending on your location and order.

Courier Partners: Leopard and Post Ex

2. Order Processing Time

Orders are normally processed within  3 to 7 days after the order is confirmed.

Orders placed on weekends or public holidays may begin processing on the next working day.

Order Processing Days: Mon to Saturday

During sales, promotions, holidays, or periods of unusually high order volume, processing may take longer than usual. If there is a significant delay, we will try to keep you informed.

3. Delivery Timeframes

After your order has been processed and handed over to the courier, estimated delivery times are:

  • Major cities: 2–5 BUSINESS DAYS
  • Other areas:  4–7 BUSINESS DAYS
  • Remote areas:  5–10 BUSINESS DAYS

These are estimated timeframes rather than guaranteed delivery dates. Actual delivery times may vary depending on the destination, courier service, weather, public holidays, security conditions, and other circumstances outside our control.

4. Shipping Costs

Our shipping charges are:

  • Cash on Delivery (COD): Rs 275
  • Advance Payment: No shipping Cost

Any applicable shipping charges will be shown or communicated to you before your order is confirmed.

Shipping charges may change from time to time. Any applicable charges will be based on the rates displayed at the time you place your order.

5. Order Confirmation

After placing an order, you may receive an order confirmation through Whatsapp or Phone Call from 03255206388

For Cash on Delivery orders, we may contact you to confirm your order before dispatch.

We may be unable to process an order if the provided contact information or delivery address is incomplete or cannot be verified.

6. Tracking Your Order

Once your order has been dispatched, we may provide you with a tracking number through EMAIL.

You can use the tracking information to check the status of your shipment through the relevant courier’s tracking system.

Tracking Link/Website: we will provide

Please note that tracking information may take some time to appear after the parcel has been handed over to the courier.

7. Delivery Address

Please make sure your shipping information is complete and accurate, including:

  • Full name
  • Complete delivery address
  • City
  • Phone No.
  • Any relevant landmark or additional delivery instructions

Once an order has been dispatched, changing the delivery address may not always be possible.

If an order cannot be delivered because of incorrect or incomplete information provided by the customer, additional delivery charges may apply for re-delivery where applicable.

8. Delivery Delays

We do our best to ensure your order reaches you within the estimated timeframe. However, delays may occasionally occur due to circumstances outside our control, including:

  • Courier delays
  • Weather conditions
  • Public holidays
  • High order volumes
  • Address or contact issues
  • Security or access restrictions
  • Natural disasters
  • Strikes or transportation disruptions
  • Other unforeseen circumstances

If your order is significantly delayed, please contact us at support@hamzcloset.com and we will help you check its status.

9. Failed or Missed Deliveries

Our courier may make multiple delivery attempts depending on its delivery policy.

If you are unavailable when the courier arrives, please coordinate directly with the courier where possible.

If a parcel is returned to us because of repeated failed delivery attempts, refusal to accept the parcel, an incorrect address, or an unreachable phone number, we may contact you regarding re-delivery.

Additional shipping charges may apply for re-delivery.

10. Damaged or Incorrect Orders

Please check your package when you receive it.

If you receive an item that is damaged, defective, missing, or different from what you ordered, contact us at support@hamzcloset.com or whatsapp within 3 DAYS of delivery.

To help us resolve the issue quickly, we may ask you to provide:

  • Your order number
  • Photos of the product
  • Photos/videos of the packaging
  • A description of the issue

Please do not return an item before contacting us and receiving return instructions.

11. International Shipping

INTERNATIONAL SHIPPING IS NOT CURRENTLY AVAILABLE.

 

12. Contact Us

If you have questions about your delivery or need help with an order, please contact us:

Hamz Closet
Email: support@hamzcloset.com
Phone/WhatsApp: 03255206388
Business Address: Rawalpindi Pakistan
Customer Support Hours: 9 AM TO 5 PM

We’re happy to help with any shipping or delivery questions.